THE BIG PRINT
1. Definitions
1.1. ‘Big Print’ means the following paragraphs that outline the protocols and practices to support our relationship and how we meet our mutual expectations. These are often called Terms and Conditions.
1.2. ‘You’ means you (the person or organisation who took out a membership).
1.3. 'We' or ‘Us’ means us (The HUB Singapore Pte. Ltd, National Youth Council Academy, 113 Somerset Road, Singapore 238165).
1.4. ‘Relationship Form’ means the other side of this document, which lays out the mutual expectations of the Member and The HUB.
1.5. ‘Mutual Expectations’ or ‘Expectations’ are what You and We both say we will do. These are listed on the Membership Form.
1.6. ‘The Space’ means the building and facilities of the The HUB Singapore Pte. Ltd, National Youth Council Academy, 113 Somerset Road, Singapore 238165
2. The Membership
2.1. The Membership Form needs to be agreed to by You and Us before you commence your membership. This is so we are clear about what we can expect from each other.
2.2. If there is anything that You don’t agree with or don’t understand in either the Membership Form or the Big Print, please talk to Us so we can address this as soon as possible.
2.3 We will always endeavour to provide the services laid out in the Relationship Form to the best of our ability. If we are not meeting your expectations please let us know so that we find a way of addressing this.
2.4 To assist Us in meeting Your expectations and the expectations of other members, We ask that you use The Space in a respectful way.
2.5 This relationship is between You and Us. It is built on respect, trust and understanding. You cannot assign your membership to someone else without Us agreeing to it first.
3. Making Changes or Cancelling
3.1 If either of us feel that that we would like to make changes to how the relationship works (and subsequently the Membership Form or the Big Print), then it is important that we get in contact. All contact must be in writing to hub@thehub.sg to avoid misunderstanding.
3.2 We (You and Us) both agree to try to address any requests as soon as possible.
3.3 If either of us is unhappy with the request proposed by the other party and this difference cannot be resolved then, either party may end the membership in line with section 3.5.
3.4 Out of respect for the other party and their needs, We (You and Us) agree to provide reasonable notice as outlined in section 3.5.
3.5 If You or Us wishes to change or cancel the relationship described in the Membership Form, You or Us will need to advise the other party of changes or cessation of membership 30 days prior to the day the changes will take place.
4. Membership Payments
4.1. The membership fees cover for the provision of the services outlined in the Membership Form. Your membership fees are laid out in the Membership Form.
4.2 The preferred method of payment is direct bank transfer. If You opt to pay by Cash, Cheque
or by PayPal (please request the PayPal address from katrin@thehub.sg), payments will incur
a $20 administration fee (except Day Passes).
4.3 Membership is paid in advance and is continuous until We receive written confirmation of Your wish to change.
4.4 If You are a HUB Cowork member and have a DBS/POSB account, please fill in the standing instruction form available from the Hosting team.
4.5 We grant a 30 days grace period to pay your outstanding membership payments due. In case of late payments, We reserve the right to charge 2% interest per month on the invoice amount with a minimum charge of $10.
4.6 We reserve the right to put Your membership on hold if no payment has been received after 30 days of invoice.
4.7 If You or We wish to change or cancel the relationship described in the Membership Form, You or We need to advise the other party of changes or cessation of membership 30 days prior to the day the changes will take place.
4.8 Annual/ Half Year memberships: For HUB Cowork memberships, You may sign up for an annual membership and receive a discount of 2 months (pay 10, receive 12 months membership) or sign up for a half year membership and receive a discount of 1 month (pay 5, receive 6 months of membership).
4.9 Annual/ Half year memberships: Should You wish to cancel the membership, refund of unused membership will be calculated on the basis that Your membership was monthly until the date that you cancel. An administrative charge equivalent to one month membership for annual sign-ups, or half a month's membership for half year sign-ups respectively will be deducted from the refund. Membership is paid in advance and is continuous until we receive written confirmation of Your wish to change.
4.10 Membership fees are fixed for each calendar year but may be varied following a review each calendar year. Any variance will be communicated and 30 days notice provided if there is a rise.
5. Meeting and Event Spaces
5.1. Communal Cowork Area/Cafe in The Space are available to You free of charge. Please understand this is a shared resource for all members, and we ask that You use it in a way that is fair to other members.
5.2 Meeting rooms are available but a cost applies for all membership tiers under HUB Friends. Meeting room usage is free for all membership tiers under HUB Family, for up to 2 hours per booking. Please book using our online booking engine, and make payment at the payment collection boxes or to Us.
5.3 Space hire for events is available, using the Ground Floor, Red Bus, or Hubbatron, according to prevailing rates. Please book using our online booking form, and make payment through direct bank transfer.
5.4 To confirm your booking for space hire, You need to pay for it in advance, latest on the day of the event. An invoice will be sent to You once the booking is confirmed.
5.5 The preferred method of payment is direct bank transfers. If you opt to pay by Cash, Cheque or by PayPal (please enquire the PayPal address from katrin@thehub.sg) payments will incur a $20 administration fee.
5.6 We reserve the right to charge 2% interest per month on the invoice amount for late payments. A minimum charge of $10 applies.
5.7 If an Event Organizer needs to cancel a confirmed event at our premises, we appreciate the cancellation information as early as possible. Last minute cancellation charges apply (75% for less than 1 weeks’ notice, 50% for 1-2 weeks’ notice).
5.8 Individual agreements on event hire will incur a $50 charge in case of event cancellation of up to 1 week before the event.
5.9 Event Organizers are responsible for timely setup & clean-up of their event. If You, as an Event Organizer, require assistance from the team in arranging the furniture, please note that there will be a $50 logistics fee. For takedown, there will also be a $50 logistics fee for event organizers who do not restore the space to its original coworking layout. To save on these extra costs, simply follow our space guide that is sent upon confirmation of booking.
6. Fair Use by Members
6.1 We can only provide The Space at the prices in the Membership Form if members use it fairly. We believe that using the space fairly means: You only use it for the amount of hours agreed and you limit the number of guests you have in The Space with you.
6.2 Excluding room bookings, we consider that two guests for up to two hours is reasonable. Please understand that to be fair to other members we may need to limit guest access in peak times. If for whatever reason you need additional guest access please talk to us to see what can be arranged.
6.3 If You use The Space more than what you signed up for, please tell us and you can upgrade your membership to match. If you don’t tell us and keep using the space, we may charge you according to the pricing for an equivalent amount of time to a membership tier, at the prevailing rates.
7. Respect for Privacy
Respect is critical to our relationship. It extends to how we use the space, being considerate of other members and to the information we share between one another. Any confidential information you give us, or we give you, remains confidential.
We will not sell or give details about you to other organisations or marketing companies and ask that you do not share our information or the information of other members without their consent.
8. Liability and Insurance
8.1 Although we expect that We (both You and Us) will endeavour to meet our mutual expectations in this relationship it is important to understand what happens if things go wrong.
8.2 We maintain a public liability insurance policy that covers The Space and carry our own Contents Insurance. You should not assume that our Contents insurance extends to your property and you should make your own insurance arrangements for your property.
8.3 We do not provide insurance against loss of business, loss of income or loss of opportunity. In the case where we don’t meet the Mutual Expectations we will only be liable for the fees that You have paid in relation to the claim.
8.4 In the unlikely event that You fail to meet your Expectations in regard to this relationship then we would expect that you compensate Us for any financial losses that we incur.
9. Things Out of Our Control
We understand that sometimes events happen that are out of our control and that such events could stop either You or Us from meeting our mutual expectations. This includes, things like, strikes, lock outs, accidents, war, fire or the delay or failure in manufacture, production, or supply by third parties of equipment or services. In such cases We (You and Us) both agree that the other party will not be liable for any delay or failure to meet its Expectations. We both agree that we will endeavour to meet our Expectations as soon as possible following the event occurring.
